Refunds and Returns Policy
We guarantee to replace or refund faulty products covered by manufacturers warranty subject to inspection of goods and manufacturers approval.
We will replace or refund goods which don't fit or are unsuitable provided the goods are returned unused and in the original packaging within 28 days of delivery.
The quickest option is to drop the stock back to us in store along with a copy receipt but alternatively we have made the online returns process as simple as possible for you.
1) Give us a call on 01952 763274 or email us to say you're sending something back
2) Pop a note in, together with a copy receipt, with the item to say whether you'd like a refund or an exchange for a different product
3) Post it back to us at Plush Hill Cycles, Unit 9A, Birchfield Way, Lawley, Telford, TF3 5BZ and make sure you get a proof of postage
4) The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
5) The cost of returning the item to us is your responsibility.
6) The parcel can take up to 7 working days to be processed once received.
Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.
When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not brought into our store.
All Custom Builds and 'Made to Order' items require a 20% deposit on order, with the balance payable at pick-up/delivery and are, unless faulty, non-refundable.
Deposits on Special Order Items are non-refundable.
Items ordered specially into store will be held in-store for 14 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed). If goods are not collected in that time they will added to shop stock and made available for general sale, deposits are non-refundable.