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Covid 19 Update 7th June

Words by Kate Mayers

on 07/06/2020 20:03:23

PHC_Shop_front

Things remain challenging and we will continue to operate on a reduced capacity. Due to the size of our shop we cannot safely have staff and customers in store so as much as we need to make the most of the sales opportunity right now; safety will remain the number one priority.

· Doors open Monday to Friday between 10 and 2 for drop off, collection and counter service. Please respect social distancing guidelines when visiting the shop

· Only one customer/household group in the shop at a time. Please keep the entrance clear

· Appointments available at other times

· The phone remains on divert, please email, we will try and respond within 24 hours

· The website continues to operate for home delivery or click and collect orders

· We continue to service bikes by appointment only with demand outstripping our reduced capacity. We are still working through the waiting list for repairs and servicing, and we appreciate your patience

· Deliveries continue to be slow, spare parts are taking 3-5 days to arrive in store, this will effect repair turnaround times

· Following the recent increase in demand, many bike models are now sold out for 2020. Check the In Stock Now link on the website or drop us an email with what you are looking for.

We anticipate these restrictions to stay in place for as long as social distancing is fully relaxed. We also expect a longer impact on availability of bikes, parts and service lead-time as we continue to ride it out and keep everyone’s pedals turning.